At Scentility, we are committed to providing an effortless and enjoyable shopping experience. You will find answers to common questions about our products, services, and policies here, whether you have inquiries about our fragrances, shipping options, or how to care for your favorite Scentility items. If you still need further assistance, our team is here to help!
Frequently Asked Questions
We offer an ingenious collection of home fragrances, customized gifts and souvenirs, body and bath essentials, and private label products designed to suit every preference and occasion.
Our fragrances are crafted with a blend of high-quality, natural, and safe synthetic ingredients to ensure the best sensory experience while maintaining safety and sustainability.
Yes! We offer beautifully designed gift packaging and personalized fragrance options to make your gifts extra special.
Each of our fragrances is designed to evoke specific moods and feelings. Check our product descriptions or reach out to our team for personalized recommendations.
Our candles and diffusers are crafted for long-lasting use. The exact duration depends on the size and frequency of use, which is specified in each product’s details.
Yes, all our products are cruelty-free and are not tested on animals.
We advise customers to be certain of their orders before placing them, as we do not accept returns or exchanges once an order has been shipped. However, if you receive a damaged or incorrect product, please contact us within 48 hours of delivery, and we will resolve the issue promptly.
We accept a variety of secure payment methods, including American Express, Stripe, Braintree, Square, and PayPal.
Absolutely! We offer customization services for personal and corporate needs. Contact us for more details.
Please contact our customer service team within 48 hours of delivery with photos and order details, and we’ll resolve the issue promptly.
Many of our body products are formulated to be gentle on the skin. However, we recommend checking the ingredient list or performing a patch test if you have sensitivities.
