Refund and Returns Policy

Our Return Policy

• Non-Returnable Items: Personalized or customized products are non-returnable unless they arrive damaged or defective.
• Damaged or Incorrect Items: If your item is damaged or incorrect, please contact us within 48 hours of delivery with photos and your order details. Contact us at hello@scentility.com

 

How to Return

1. Contact Us: Email our support team at [support email] with your order number and reason for the return.
2. Ship It Back: Once approved, you’ll receive instructions on where to send the item. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3. Get Your Refund: Upon inspection and approval, refunds will be processed within 5-7 business days.
   
   Return Shipping:
4. Customer Responsibility: Scentility does not provide return labels, and all logistics costs for returns are the customer’s responsibility.
5. Return Location: Returns must be made to [Shop – Metta Shopping Mall Kubuwa]

   Order Cancellation:

6. Cancellation Policy: Orders can only be canceled before they have been dispatched.

 

Thank you for choosing Scentility!